Returns

EXCHANGE AND RETURN

Products that are undamaged, unused, and in their original packaging can be exchanged by the customer for another product (different model, size, etc.). In this case, the customer bears the cost of returning the product to our address (Vijenac 107. brigade HV br. 1, 31550 Valpovo). After sending the package, the customer must notify us.

Upon receiving the returned products, we will contact the customer and, in agreement with them, send the replacement product.

BAR d.o.o. is responsible for material defects in the products it sells on its websites in accordance with the applicable regulations, especially the Obligations Act of the Republic of Croatia.

When receiving the products, the customer is obliged to check for any package damage and immediately report it to the courier who delivered the goods or refuse to accept the shipment if there are visible external damages. In the case of incorrectly delivered or faulty products, the customer has the right to an exchange or refund, and they must report the defect as soon as possible via phone (031 654 057) or email ([email protected]). The seller bears the cost of returning or exchanging incorrectly delivered or faulty products.

Incorrectly delivered products must be returned unopened, in their original packaging.

Unilateral Contract Termination

In accordance with the Consumer Protection Act, the customer has the right to unilaterally terminate the contract without stating any reasons within 14 days from the date of product delivery.

The customer can unilaterally terminate the contract by using the Standard Information Form for Unilateral Contract Termination or through any other unambiguous statement expressing their intention to terminate the contract on a durable medium. You can download the form for unilateral contract termination on this LINK.

In the case of unilateral termination, the customer is obliged to return the product at their own expense in the identical condition in which they received it to the following address: BAR d.o.o., Vijenac 107. brigade HV br. 1, 31550 Valpovo, no later than 14 days from the statement of unilateral contract termination. The refund will be processed as soon as possible.

If you refuse to accept the ordered products without a valid reason, BAR d.o.o. reserves the right to deduct the direct return costs from the paid purchase price.

In accordance with Article 77, paragraph 5, the customer is responsible for any reduction in the value of the purchased product resulting from handling* the purchased product. Bar d.o.o. is not obliged to accept the return of a used product, nor to exchange or refund a used product.

*Handling/using the product includes, for example: using fishing reels, rods, landing nets, bite alarms and indicators in fishing; using sunbeds, tents, umbrellas and parasols, chairs, rod pods and rod holders outdoors; filling cradles with water; making boilies with rollers and guns; mounting or placing fishfinders in water; lying in sleeping bags; wearing clothing and footwear; filling bags and boxes with gear; carrying equipment in rod bags; lighting gas stoves, lamps and heaters; inserting batteries into lamps; using knives and pliers for their intended purpose..."

The right to unilateral termination of the contract is excluded by law in several cases. BAR d.o.o. determines the conditions for returns – percentages of reduction in the refund amount due to the decrease in product value.

Reduction percentage of the refund amount based on the condition of the original packaging of the returned product:

Product Type	Undamaged Packaging	Damaged Packaging	Without Packaging
Reels	0%	10%	30%
Rods	0%	10%	30%
Bite Alarms and Indicators	0%	10%	30%
Fishfinders	0%	10%	30%
Trolling Motors	0%	10%	30%
Sleeping Bags	0%	10%	30%
Umbrellas and Parasols	0%	10%	30%
Chairs, Sunbeds	0%	10%	30%
Tents	0%	10%	30%
Rod pod	0%	10%	30%
Bags	0%	10%	30%
Gas Stoves, Heaters and Lamps	0%	10%	30%
Lamps	0%	10%	30%
Lines	0%	10%	30%
Knives and Other Tools	0%	10%	30%
Small Fishing Tackle	0%	10%	No refund by law
Flavorrs and Liquid Additives	0%	No refund by law	No refund by law
Mixes and Powdered Additives	0%	No refund by law	No refund by law
Particles	0%	No refund by law	No refund by law
Hooks and Other Small Fishing Tackle	0%	No refund by law	No refund by law
Artificial Baits/Lures	0%	No refund by law	No refund by law

Reduction Percentage of the Refund Amount Based on the Condition of the Returned Product:

Product Type	Original Functioning	Functionality Tested	Product Used
Reels	0%	0%	No refund by law
Rods	0%	0%	No refund by law
Bite Alarms and Indicators	0%	0%	No refund by law
Bite Alarms and Indicators	0%	0%	No refund by law
Sleeping Bags	0%	0%	No refund by law
Umbrellas and Parasols	0%	0%	No refund by law
Chairs	0%	0%	No refund by law
Tents	0%	0%	No refund by law
Rod pods	0%	0%	No refund by law
Bags	0%	0%	No refund by law
Gas Stoves, Heaters and Lamps	0%	30%	No refund by law
Lamps	0%	20%	No refund by law
Knives and Other Tools	0%	0%	No refund by law

Pre-Ordered Products

Food, small fishing tackle, and lures purchased through pre-order cannot be exchanged or returned. All exchanges and returns of pre-ordered products bought in the store will incur a 15% reduction fee.

Spare Parts for Fishing Equipment

For spare parts purchased by customer order, returns, refunds, or exchanges for another product are not possible.

Recommendations:

Carefully review the characteristics of the product you are ordering, as listed in the offer on our website.
Do not accept the product if you notice that the packaging is damaged; instead, draw the courier's attention to it and request that the product be returned to us, or immediately inform us of the damage at 031 654 057.
If the transport packaging is undamaged and you have accepted the product, carefully remove the original packaging of the product with minimal damage to it, as damaged packaging reduces the value of the product in case of return, and then inspect the product. If the product has visible damage (e.g., a broken part, scratched product due to transport or storage, etc.), inform us as soon as possible.
The customer is obliged to report any damage or defect in the product that occurred during transport within 48 hours of receiving the shipment.
If the product is not damaged but you are not satisfied and wish to return it, do not use it under any circumstances.

Product Complaints

The product description specifies the warranty period for each product. The date of the invoice is the activation date of the warranty. In the event of a product malfunction within the warranty period or for any reason of dissatisfaction with the product, the customer may submit a written complaint in accordance with Article 10 of the Consumer Protection Act via email ([email protected]), send it by mail to our address, or deliver it in person at the store at Vijenac 107. brigade HV br. 1, 31550 Valpovo.

In the written complaint, the customer must provide their name and surname, order or invoice number, and the address for the response. We will respond to the written complaint within the legal period of 15 days from receipt of the complaint from the customer.

In the case of a justified complaint, BAR d.o.o. will cover the costs of collecting and sending the product to an authorized service center. The authorized service center is obliged to repair the product within a reasonable period, usually 45 days, although the repair may take longer in exceptional circumstances.

Frequently Asked Questions (FAQs)

Within what time frame can I return a product if I don't like it?

You can exercise the right to return the product or unilaterally terminate the contract for products purchased remotely by submitting the completed form along with the products to our address within 14 days from the date of product delivery. After receiving the products and the completed form an exchange for another product or a refund will be processed.

The purchased product is faulty. How can I file a complaint?

If you find that the delivered product is faulty or a defect appears after a certain period of use within the prescribed warranty period, you can file a complaint via email: [email protected]. In the email, you need to provide a copy of the invoice, the written warranty (if delivered with the product), a description of the issue/complaint, and photos or a video showing the product defect. After receiving the complaint, you will be informed about the complaint procedure, which we will try to resolve as quickly as possible.

The delivery service wants to deliver a visibly damaged package. Should I accept the package?

If you notice that the package is visibly damaged upon delivery of your order, you should refuse to accept the package and inform us as soon as possible. In cooperation with the delivery service, the damaged package will be returned to our address, and a new package will be sent to you, about which we will notify you as soon as possible.